An agent is not a chatbot
A chatbot answers. An agent acts. Ask a chatbot about an overdue invoice and it explains what an invoice is. A VURNA agent finds the invoice, checks who owes what, drafts the reminder, and sends it — then tells you what it did.
What you set up
Who it is Give your agent a role and a personality. A patient support agent. A direct sales agent. A careful finance agent. How it speaks is up to you — pick from a list or write your own. What it's for Set its mission and goals, then write your rules in plain English. Never promise a discount. Always confirm the address. Escalate anything about refunds. The agent follows what you wrote. What it can do Choose your agent's business functions from 47 categories — customer management, sales, support, billing, appointments, HR, healthcare, retail and more. Over 600 ready-made functions to pick from. What it can reach Connect the apps you already use, from 180+ platforms. Add your own APIs if you have them. Or let it work with your other agents. Nothing is connected unless you connect it. What it remembers Your agent keeps memory across conversations, and can read your own documents and knowledge when it needs an answer that isn't in its head. How it thinks Set how much it reasons before acting, how it plans multi-step work, and how boldly it decides. A cautious agent and a fast agent are the same builder, different settings. Which AI runs it Bring your own AI key. You choose the model, you see what it's spending as it runs, and you set your own spending cap.
Where your agent works
Put your agent on your website as a live chat widget, or connect it to your own systems through a real API — one agent, callable from wherever you need it. More places to put it — WhatsApp, Slack, Teams and others — are on the way.
It knows when to get you
Hands over to a human When a conversation needs a person, the agent passes it on — and the human sees the whole conversation, so the customer never repeats themselves. Stops before anything risky Before your agent does something big or hard to undo — moving a large amount of money, an action that can't be reversed — it holds and asks you first. You approve, edit or refuse. Everything else it just handles.
Start from a template
You don't have to start with a blank page. Ready-made agents are waiting: executive assistant, customer support, sales rep, lead generator, accountant, data analyst, HR recruiter, IT help desk, legal and contract assistant, marketing content writer — and more. Open one, change what you want, publish it.
Test before anyone sees it
Talk to your agent yourself first. Watch how it reasons, which tools it reaches for, and what it decides. Fix what's wrong, then publish. Save a version whenever you want, so you can always come back to compare or reuse an earlier one.
One Agent Can't Run a Whole Business. A Team Can.
Why one agent is not enough
A single agent tries to do everything, and does most of it badly. Real business work crosses departments — a new customer order touches sales, then finance, then operations. With VURNA, you build one agent for each job. Each one is trained on its own task, has its own tools, and knows its own rules. Together they finish the whole process, not just one piece of it.
How it works
1. Build your specialists Create separate agents for the jobs you do every day — a sales agent, a finance agent, an operations agent, a support agent. Each one gets its own goal, tools, and knowledge. 2. Add a supervisor The supervisor agent is the manager. It reads the incoming task, decides which agent should handle it, and sends it to the right one. 3. Agents hand off to each other When the sales agent finishes, it passes the result to finance. Finance passes it to operations. Nothing gets dropped, and every step is recorded. 4. A human approves Before anything important happens — money moving, a message going out, an order confirmed — the work comes to you. You approve, reject, or edit. The agents wait for your answer.
What you can build with it
Order to delivery — Sales agent confirms the order, finance agent raises the invoice, operations agent books the delivery. New customer onboarding — One agent checks the documents, one sets up the account, one sends the welcome pack. Support that escalates — A front-line agent answers the easy questions and passes hard ones to a specialist agent, then to a human. Month-end reporting — Different agents pull numbers from different systems, and one agent puts the report together.
Built for control
Multi-agent doesn't mean out of control. You can see every agent, every step, and every decision in one place. Set which agents are allowed to talk to each other. Set which actions need human approval. Stop a run at any time. You always know what your agents did, and why.
Start from a team template
You don't have to design a team from scratch. Choose from 10 ready-made team templates, adjust the roles and rules to fit your business, and publish it.
Stop building one agent that does everything badly.
Build a team that does it properly.