What Is an AI Agent?

By VURNA AI Team · September 2, 2026

An AI agent is software that can understand a goal, decide what to do about it, use real tools to act, and keep working with minimal supervision — as opposed to a chatbot, which just responds to messages. A business AI agent typically has: a defined goal, a personality/voice, access to business functions (like creating a ticket or checking an order), knowledge it can search, memory of past interactions, a level of autonomy you control, and a clear point where it hands off to a human. See VURNA AI's no-code AI agent builder to configure one yourself.